Frequently Asked Questions

Everything you need to know about your favorite gear and accessories.

What is the standard delivery time for my order?

Standard shipping usually takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status.

How do I return an item I purchased online?

We offer a 30-day return policy. Items must be unused and in their original packaging. You can initiate a return through our online portal to receive a prepaid shipping label.

Does my Eastpak bag come with a warranty?

Yes, most of our standard products come with a 30-year limited warranty covering defects in materials and craftsmanship to ensure your gear lasts a lifetime.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

How can I clean and maintain my backpack?

To maintain the quality of your bag, we recommend wiping it with a damp cloth and mild soap. Avoid machine washing or tumble drying as it may damage the water-resistant coating.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer support team immediately if you need to update your details.